We are a Public Benefit Corporation connecting high acuity and treatment resistant patients to the best provider, therapeutic or treatment protocol at the right time.
By connecting patients to the right treatment at the right time, we prevent unnecessary escalations and hospitalizations, dramatically improving people’s lives and reducing medical spend for health plans. We want to prevent crises from occurring.
Treatment Resistance Means High-Cost Claimants
Over 30% of patients with depression are classified as treatment-resistant.
The First Tracks Solution
First Tracks offers a comprehensive solution for treatment-resistant patients
Care Pathways Platform: Developed with Mclean
Our partnership with McLean is a wide ranging collaboration including:
Network participation as a flagship Center of Excellence
Joint design of our care pathways using their extensive research and learnings
Joint Medical Advisory Board consisting of experts from across the McLean/MGB ecosystem
Shared research programs on our outcomes
Concierge Care Management
Dedicated Case Management
Dedicated nurse case managers handle complex cases, reducing HR burden and providing individualized patient education, streamlined referrals, and provider follow-ups.
24/7 crisis hotline and expedited access ensures immediate assistance when needed most.
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Integrated Care Approach
Seamless coordination of care with existing health plan providers for holistic care, focusing on high-impact cases affecting productivity and plan costs.
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Virtual Care Options
Virtual care follow up and assessment options increase convenience and treatment adherence to in-person care, while rigorous clinical standards ensure consistent, high-quality care.
Elite Proprietary Network
Rigorous Standards for Advanced Treatment
Board certification and/or specialized training
Adherence to evidence-based protocols
Track record of successful patient outcomes
Commitment to measurement-based care
State-of-the-art equipment
Strong safety protocols
Strict CME requirements
Credentialing cycle ensures regular review and verification of qualifications
Extensive Coverage
250+ locations across 30 states and growing
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Aligned with Professional Societies
Our standards are aligned with respected organizations like the Clinical TMS Society and ASKP3
FT Network in the US (2024)
The Patient Experience
Patients are greeted by a real person on the First Tracks care management team. We connect however is most comfortable for the patient – text, email, video or audio call.
The patient completes a proprietary intake based on validated measures. Using the First Tracks Care Pathways, optimal treatment options are identified.
Treatment options are explained to the patient and they receive a warm handoff to their treating clinician. We check in during every step of the process and adjust their care pathway as needed.