top of page

First Tracks is the leading solution for advanced health treatments.

We are a Public Benefit Corporation connecting high acuity and treatment resistant patients to the best provider, therapeutic or treatment protocol at the right time.

By connecting patients to the right treatment at the right time, we prevent unnecessary escalations and hospitalizations, dramatically improving people’s lives and reducing medical spend for health plans. We want to prevent crises from occurring.

Treatment Resistance Means High-Cost Claimants 

Over 30% of patients with depression are classified as treatment-resistant. 

FT_bigflow.png

The First Tracks Solution

First Tracks offers a comprehensive solution for treatment-resistant patients

Care Pathways Platform: Developed with Mclean

Our partnership with McLean is a wide ranging collaboration including: 

Network participation as a flagship Center of Excellence


Joint design of our care pathways using their extensive research and learnings


Joint Medical Advisory Board consisting of experts from across the McLean/MGB ecosystem


Shared research programs on our outcomes

McClean.png
MassGeneral.png
1
2

Concierge Care Management

Dedicated Case Management


Dedicated nurse case managers handle complex cases, reducing HR burden and providing individualized patient education, streamlined referrals, and provider follow-ups.

 

24/7 crisis hotline and expedited access ensures immediate assistance when needed most.

​


Integrated Care Approach


Seamless coordination of care with existing health plan providers for holistic care, focusing on high-impact cases affecting productivity and plan costs.

​


Virtual Care Options


Virtual care follow up and assessment options increase convenience and treatment adherence to in-person care, while rigorous clinical standards ensure consistent, high-quality care.

Elite Proprietary Network

Rigorous Standards for Advanced Treatment


Board certification and/or specialized training 


Adherence to evidence-based protocols


Track record of successful patient outcomes


Commitment to measurement-based care


State-of-the-art equipment


Strong safety protocols


Strict CME requirements


Credentialing cycle ensures regular review and verification of qualifications
 

 

Extensive Coverage


250+ locations across 30 states and growing

​

 

Aligned with Professional Societies


Our standards are aligned with respected organizations like the Clinical TMS Society and ASKP3

FT_map_updated_NEW_yellow.png
Icon_10.png

FT Network in the US (2024)

The Patient Experience

Icon_5.png

Patients are greeted by a real person on the First Tracks care management team. We connect however is most comfortable for the patient – text, email, video or audio call.

Icon_6.png

The patient completes a proprietary intake based on validated measures. Using the First Tracks Care Pathways, optimal treatment options are identified.

Icon_7.png

Treatment options are explained to the patient and they receive a warm handoff to their treating clinician. We check in during every step of the process and adjust their care pathway as needed.

bottom of page